Your Helpdesk Deserves Better Than Excel

Our Helpdesk section is dedicated to managing and tracking all types of requests efficiently, whether they are customer service tickets, bug reports, incident tracking, or internal employee requests. These tables are designed to streamline the process of logging, assigning, and resolving issues, ensuring that no request goes unanswered.

With RowShare, you’ll experience higher reliability in managing requests, thanks to better prioritization and real-time updates. You can expect enhanced productivity through clearer task organization, real-time analysis, and seamless collaboration. Plus, RowShare’s ease of use and fine-grain access control ensure that everyone sees only what they need, creating a secure, intuitive environment for managing your HelpDesk operations.

This is Just the Beginning for Your Helpdesk Ops

Prioritize your tickets in two clicks

Each priority level is color-coded according to its urgency, allowing you to quickly identify high-priority tickets at a glance. Priority can be manually or automatically assigned based on your custom criterias.

Assign and track responsibility

Easily assign tickets. Notifications are sent for each new report, keeping everyone informed and accountable. You maintain control over visibility, deciding who can access all tickets and who can view only their own, ensuring clear roles and confidentiality.

Track and manage your tickets with ease

Each row includes metadata, such as the row creator, creation date, last update date, and more. This is constantly and automatically updated to ensure that nothing gets overlooked.

Real-Time Analytics for Better Decisions

Access real-time charts and pivot tables, giving you up-to-date insights at a glance. This helps you make informed decisions, monitor team performance, and quickly assess progress, all without the need for manual updates or external tools.

Helpdesk Tables