Zendesk and RowShare

Easily integrate Zendesk and RowShare without any code.

Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

RowShare

Automate data collection with customizable tables and forms. Ensure each team member sees only what they need.

Check out our other integrations

How the Integration Works

RowShare integrates with Zendesk through Zapier, and possibly also Power Automate and Workato. These platforms operate on the concept of Triggers (when this happens) and Actions (do that).

When this happens in RowShare

Automatically do that in Zendesk

Or the other way round:

When this happens in Zendesk

Automatically do that in RowShare

Zendesk Triggers and Actions

Below is a list of triggers and actions available on Zendesk via Zapier at the time of publication. Keep in mind that additional options may now be available on Zapier, Power Automate, or Workato to further streamline your workflows.

Triggers

New Ticket

Triggers when a new ticket is created. Optionally select an organization.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

Tag Added to User

Triggers when a one or more tags are added to a user.

New Ticket in View

Triggers when a new ticket is added to a view.

New View

Triggers when a new view is created.

and 4 more triggers

Zendesk doesn't offer (yet) any Trigger on Zapier.

Actions

Attach File to Ticket

Attach a file to an existing ticket.

Find or Create Ticket

Finds a ticket, or creates one if none are found.

Find an Organization

Finds an existing organization.

Find a Group

Finds an existing group.

Find an Agent

Finds an existing agent.

and 16 more actions

Zendesk doesn't offer (yet) any Action on Zapier.

RowShare Triggers and Actions

Below is a list of triggers and actions available on RowShare via Zapier, Power Automate and Workato.

Triggers

New or Updated Row

Triggers when a row is created or updated in a specific table.

Column Changed

Triggers when a value has changed in a specific column.

New Row

Triggers when a new row is created in a specific table.

Row Status Changed

Triggers when the status of a row changes in a specific table. Row statuses : Active, Deleted, Archived, Locked

Actions

Assign Row

Assigns a row to a new owner.

Edit Row

Modifies an existing row.

Find Row

Finds a row based on an exact match for a given column.

Create Row

Creates a new row in the table.

Find Row by ID

Loads a row based on its ID.

Link Rows [Advanced]

Links a row to a parent row in another table. This is an advanced action: to be used with caution.